Frequently Asked Questions
Everything you need to know about our botanical beauty products and services.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the products in their original packaging for a full refund or exchange.
Are Yves Rocher products vegan?
The vast majority of our products are vegan, meaning they do not contain ingredients of animal origin. We are committed to botanical beauty and specify vegan status on individual product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over a specific threshold, which is typically $40. For orders below this amount, a flat shipping fee will apply.
How do I use my loyalty points?
You can redeem your loyalty points during the checkout process. Simply log into your account, and you will see an option to apply your available points as a discount on your current order.