Returns & Exchanges
At Yves Rocher, we want you to be completely satisfied with your botanical beauty products. If for any reason you are not happy with your purchase, you may return it within 30 days for a full refund or exchange.
Initiate Your Return
Log into your account and visit the 'My Orders' section to select the items you wish to return and print your prepaid shipping label.
Pack Your Items
Place the unused or gently used products in their original packaging, ensuring they are securely padded to prevent damage during transit.
Ship the Package
Affix the return label to your box and drop it off at any authorized postal service location or schedule a carrier pickup.
Receive Your Refund
Once our botanical experts inspect the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing